MEDIA & PRESS

Featured Media & Interviews

• The Wall Street Journal / CIO Journal — “With Conversational AI, Focus on User Experience”
  Sherry Comes and Nick Lawrence on why user experience should be central to conversational AI design. Your LinkedIn profile lists this among your authored articles.

• American Banker — “Back Office, or Out Front? Bankers Differ on Where to Use AI”
  Featured/interviewed as a Deloitte AI leader on how financial institutions should deploy AI and virtual assistants.

• American Banker Podcast — “Are Americans Ready for Voice Banking?”
  Interview with Sherry on the future of voice-enabled banking and conversational AI.

• InformationWeek — “Conversational AI Comes of Age”
  Guest commentary by Sherry on the expanding role of conversational AI in financial services and customer service.

• InformationWeek — “No Wonder the Chatbots Are Sad”
  Guest commentary on the state and future potential of conversational AI and intelligent virtual assistants.

• TimesJobs / TechGig Geek Goddess — “Decoding the Challenges of Women in Technology”
  Featured in the Power Talk series while serving as Global VP Digital Solutions at Genpact, discussing career achievement, women in technology, and overcoming barriers in the industry.

• The Wall Street Journal — CoffeeCakes.com named “Best Overall”
  CoffeeCakes.com was reviewed and recognized by The Wall Street Journal as “Best Overall” for easy navigation and on-time product delivery.

• Denver Business Journal — Sherry Comes / CoffeeCakes.com Profile
  Feature on Sherry as founder and president of CoffeeCakes.com and her entrepreneurial journey.

• CX Network — Top 30 Contact Center Leaders to Follow, 2025
  Sherry was selected among CX Network’s Top 30 contact center leaders shaping AI-enabled, omnichannel customer experience.

Published Thought Leadership

• “Conversational AI: Customer Service Savior or Overhyped Technology?” — 2022
  Published by Sherry while at PwC and featured among the authored articles on her LinkedIn profile.

• “A Conversational Journey: How the Three Ts of Conversational AI Build Better Voice Assistants” — Deloitte Insights
  Research and thought leadership on training, testing, and tuning conversational AI to create more effective voice assistants.

• “With Conversational AI, Focus on User Experience” — Wall Street Journal / CIO Journal
  Co-authored by Sherry Comes and Nick Lawrence.

• “The Future of Conversational AI” — Deloitte Insights
  Sherry was an author of Deloitte’s research examining where conversational AI was headed and how the technology would evolve beyond traditional chatbot experiences.

• “Conversational AI Comes of Age” — InformationWeek
  Guest commentary on conversational AI and financial-services customer interactions.

• “No Wonder the Chatbots Are Sad” — InformationWeek
  Commentary on the limitations and future potential of AI-powered virtual assistants.

• “Interactive Voice Response (IVR): The Missing Link”
  Originally authored while Sherry was Vice President, Digital at Genpact; it remains featured among her LinkedIn articles.

• “Bankers Differ on Where to Use AI”
  LinkedIn article based on Sherry’s American Banker coverage and her perspective on virtual assistants and AI in banking.

• Deloitte AI Institute — “Leading Conversations in AI: The Future of AI from Academia to Industry”
  Included among the thought-leadership references in your career materials.

• Deloitte Insights — “Conversational AI Makes Its Business Case”
  Included in your Deloitte conversational-AI thought-leadership portfolio.

• PwC — Generative AI in Healthcare
  Co-authored paper on Generative AI in healthcare. Your career file specifically identifies you as a co-author.

Books & Published Works

• “Cloud Enabled Adaptive Case Management for the Age of the Customer”
  Co-authored by Sherry Comes of Genpact with Linus Chow and Casey Conner of Salesforce and Jin-Lin Mei and Tom Bullotta of Acumen Solutions. It appeared in Best Practices for Knowledge Workers: Innovation in Adaptive Case Management.

• Featured in Best Practices for Knowledge Workers: Innovation in Adaptive Case Management
  The book identifies Sherry as a Cognitive Engineer and Global VP at Genpact and includes the adaptive case-management work above.

• Foreword — Building Smart Cities: Analytics, ICT, and Design Thinking
  Sherry wrote the foreword to Carol L. Stimmel’s book following her work with IBM’s Smarter Cities Challenge in Cape Town.

• Yahoo! Income — Sherry Comes / CoffeeCakes.com Case Study
  Featured as a case study on building a profitable online business, “SHERRY COMES: a job that has its rewards.”

• Contributor / Acknowledgment — Age of Invisible Machines
  Sherry was acknowledged in connection with the book and provided an endorsement of its vision for conversational AI and autonomous business operations. Your career materials specifically note the acknowledgment in January 2023.

• Expert Reviewer — Addison-Wesley Publishing
  Expert reviewer for A Practical Approach to Managing Enterprise Content and Building Next-Generation Enterprise Portals and e-Business Security.

Video & Digital Media

• IBM + TED — IBM Africa / Watson and Healthcare
  IBM/TED-produced video highlighting digital innovation and cognitive computing work Sherry helped bring to Africa.

• AWS / Conversational AI — “The Future of Conversational AI”
  Your career file notes a recurring/yearly interview with AWS on the future of conversational AI.

• IBM Tribute to Sherry Comes
  Video created by one of Sherry’s IBM teams celebrating her career and leadership.